Privacy Policy



TQEL will process your personal data to manage your registration as a user, manage the purchase of products, answer your queries, as well as, if you wish, to send you our personalized communications. You can exercise your rights of access, rectification, deletion and portability of your data, of limitation and opposition to its processing, as well as not to be subject to decisions based solely on the automated processing of your data, where appropriate, at the email address


The controller General Data Protection Regulation (GDPR) is


-CIF: B84463868

-Domicilio: Avda de Ramón y Cajal 111 3ºC, 28043, Madrid.



What kind of data do we process?

Depending on the products, services or functionalities that you want to enjoy at any given time we will need to treat some data or others. In general, such data will be, depending on the case, the following:

-Your identification data: name, surname, NIF, NIE or passport, language, country from which you interact with us, etc.

-Contact data: telephone number, postal address, e-mail, etc.

-Economic and transactional information: Your payment or card details, information about your purchases, orders, returns...

-Connection, geolocation and navigation data (in case you interact with us from your cell phone, for example).

-Commercial information if you are subscribed to our newsletter.

-Data about your tastes and preferences.

Remember that, when we ask you to fill in your personal data to give you access to some functionality or service of the web, we will mark some fields as mandatory, since they are data that we need to provide you with the service or give you access to the functionality in question.

Please note that if you choose not to provide us with this information, you may not be able to complete your registration as a user or you may not be able to enjoy those services or functionalities.

For what purposes do we process your personal data?

Depending on how you interact with our website, we will process your personal data for the following purposes:

*For the development, fulfillment and performance of the Sale and Purchase Agreement

This purpose includes the processing of your data mainly for:

-Contact you in relation to updates or informative communications related to the products purchased, including sending quality surveys on the products supplied.

-Manage the payment of the products you purchase, regardless of the payment method used.

-To activate the necessary mechanisms in order to prevent potential fraud against you and ourselves during the purchase process. If we consider that the operation may be fraudulent, this treatment may result in the blocking of the transaction.

-To manage possible returns once you have made a purchase and to manage requests for information on the availability of the different products.

-Invoice and to make available to you the tickets, invoices and any other document evidencing payment in respect of purchases you have made on our web.

*•To meet the requests or requests you make through the various means incorporated into our web.

We only process personal data that is strictly necessary to manage or resolve your application or request.

*•For your registration on the website

In case you decide to register on our website, we need to treat your data to identify you as a user of the website and give you access to its different functionalities, products and services that are available to you as a registered user. You can cancel your registered user account by contacting us through our Customer Service department.

*For marketing purposes

To the extent that you subscribe to our Newsletter, your personal data will be used for the periodic remission of company newsletters.

You must remember that you can unsubscribe from the Newsletter, at any time and at no cost, by contacting us through the e-mail address of the data controller or by following the indications that we will offer you in each of our communications.

*Usability and quality analysis to improve our services (Cookies).

If you access our web, we inform you that we will treat your navigation data for analytical and statistical purposes, that is, to understand how users interact with our Platform and thus be able to make improvements to it. Also, sometimes, we carry out actions and quality surveys to know the degree of satisfaction of our customers and users and detect those areas where we can improve.

What is the legal basis for processing your data?

The legal basis that allows us to process your personal data also depends on the purpose for which we process them, so we will find different legal bases under the following purposes:

*Development, fulfilment and performance of the purchase contract.

The processing of your data is necessary for the execution of the purchase contract that binds us with you. We understand that the processing of this data is positive for all parties involved in the payment of a purchase and in particular for you, as it allows us to put in place appropriate measures to protect you against fraud attempts by third parties.

*Customer Service

We consider that we have a legitimate interest in dealing with the requests or queries that you submit to us through the various existing means of contact. We understand that the processing of this data is also beneficial to you insofar as it allows us to attend to you properly and resolve the queries raised. When you contact us, in particular, for the management of incidents related to the product purchased through the Platform, the processing is necessary for the execution of the purchase contract. When your query is related to the exercise of the rights about which we inform you below, or to claims related to our products or services what legitimizes us to process your data is the fulfilment of legal obligations on our part.

*For your registration on the website

The basis of your consent when you register on our website.


The legitimate basis for processing your data for marketing purposes is your consent.

For example, when you agree to receive personalized information by various means, when you consent to receive newsletters, or when you agree to the legal basis for participating in a promotional action.

In order to show you personalized information, we consider that we have a legitimate interest in profiling the information we have about you (browsing, preferences or purchase history) and the personal data you have provided us with such as age range or language, as we understand that the processing of this data is also beneficial to you because it allows you to improve your user experience and access information in accordance with your preferences.

*Usability and quality analysis

We consider that we have a legitimate interest in analysing the usability of the Platform and the degree of user satisfaction as we understand that the processing of this data is also beneficial to you because the purpose is to improve the user experience and offer a higher quality service.

For how long will we keep your data?

*Development, fulfillment and execution of the purchase contract.

We will treat your data for the time necessary to manage the purchase of the products or services you have purchased and then the legally established deadlines for the fulfillment of our tax obligations. In some occasions, we will only treat some data until the moment you decide, as is the case of the payment data (bank card) that you have asked us to store for possible future purchases.

*Customer service

We will process your data for as long as necessary to fulfill your request or request.

*For your registration on the website

We will process your data for as long as you remain a registered user (i.e. until you decide to unsubscribe).


We will treat your data until you unsubscribe or cancel your subscription to the newsletter. If you participate in promotional actions we will keep your data for a period of six 6 months from the end of the action.

Regardless of the fact that we process your data for the time strictly necessary to fulfill the corresponding purpose, we will subsequently keep them duly stored and protected for as long as liabilities arising from the processing may arise, in compliance with the regulations in force at any given time. Once the possible actions in each case are prescribed, we will proceed to the deletion of the personal data

Will we share your data with third parties?

In order to fulfill the purposes indicated in this Privacy Policy, it is necessary that we give access to your personal data to third parties that support us in the services we offer you and that we detail below:

-Financial institutions, for the management of payments.

-Technology service providers that support us.

-Logistics, transport and delivery service providers and partners.


In addition, we inform you that we are present in the following social networks..: Facebook, LinkedIn, Twitter and YouTube, to keep our followers informed regarding the company's news and services.

You can access these social networks on a voluntary basis and through the links available on the website itself or by accessing directly and on your own from the browser or app installed.

You should know that this website is not responsible for the use of the data that these social networks may make. However, when these data are generated in the social network and derive from an interaction with our official account, we will be co-responsible for the treatment together with the social network.

The creation of an account on a social network by this company does not mean that you must consent to the processing of data without first informing the scope of this.

In order to consent to our transfer from this website and the processing of your data, you should carefully read the privacy policy of the social network you wish to access:





In this way, before clicking on the logos of the social networks present on our website, you can inform yourself and make a redirection with prior knowledge of the processing of your data and on a voluntary basis.

What are your rights when you provide us with your data?

We undertake to respect the confidentiality of your personal data and to guarantee you the exercise of your rights.

You may exercise these rights free of charge by sending us an e-mail to our address, simply indicating the reason for your request and the right you wish to exercise.

If we consider it necessary to identify you, we may ask you for a copy of a document proving your identity. In particular, regardless of the purpose or the legal basis on which we process your data, you have the right to:

-Ask us for access to the data we hold about you.

-Ask us to rectify the data we already hold about you. Please note that by actively providing us with your personal information in any way, you warrant that it is true and accurate and you undertake to notify us of any changes or modifications to it.

-Ask us to delete your data to the extent that they are no longer necessary for the purpose for which we need to process them as we have previously informed you, or to the extent that we no longer have the legitimacy to do so.

-Ask us to restrict the processing of your data, which means that in certain cases you may ask us to temporarily stop processing your data or to keep it longer than necessary when you may need it. If you have given us your consent to process your data for any purpose, you also have the right to withdraw your consent at any time.

-To receive the personal data concerning you that you have provided to us in a structured, commonly used and machine-readable form and to transfer it to another data controller.

Moreover, where the processing of your data is based on our legitimate interest, you also have the right to object to the processing of your data.

Finally, we inform you of your right to lodge a complaint with the relevant data protection supervisory authority, in particular with the Spanish Data Protection Agency

Changes to the privacy policy

We may change the information contained in this Privacy Policy from time to time as we deem appropriate. If we do, we will notify you in a variety of ways through the Platform, or we will notify you at your email address when the change in question is significant to your privacy, so that you can review the changes, assess them and, if appropriate, object or unsubscribe to any service or functionality.

Information about cookies

We use cookies and similar devices to facilitate your navigation on the Platform, to know how you interact with us and, in certain cases, to be able to show you advertising based on your browsing habits. Please read our Cookie Policy to learn more about the cookies and similar devices we use, their purpose and other information of interest.