Terms and Conditions

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Scope

This Legal Notice establishes the conditions of access and use of the website www.tqel.es (hereinafter, the “Website”).

Use of the website gives the person browsing the condition of User, which implies adherence to and an undertaking to comply with all conditions contained in these Conditions of Use and Legal Notice, in the version published at the time it is accessed. These conditions will apply regardless of the existence of other specific conditions applicable to certain services presented on the Website

 

Identification details

We inform you that the entity that owns the domain tqel.es KHORE GLOBAL CONSULTING S.L. (hereinafter, TQEL), a trading company incorporated in accordance with Spanish legislation, with address at Madrid , postcode 28043, Avda. de Ramón y Cajal, 111, 3ºC, 28043, registered in the Mercantile Registry of Madrid under Volume 21739, Book 0, Folio 158, Section 8, Sheet number M-387179, and holder of Tax Identification Code (C.I.F) B-84463868 (hereinafter, “TQEL”), in accordance with article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce.

Contact by phone +34 644 43 33 10 (WhatsApp), +34 919 48 79 02 or e-mail to hello@tqel.es

 

Language

The contract is formalized in English

 

Archiving the contract

Orders placed in the online store are archived. You can access the orders placed in your customer account or by sending an email to hello@tqel.es

 

How to place an order

The user of the web page will be able to browse the web store and fill the shopping cart without being registered. Only to finalize the purchase it is necessary to provide certain mandatory data to access the shipping details of the order.

To find the item you want, you can browse through all sections of our website. Clicking on any of the sections you will find a great variety of articles, the description, available sizes and their corresponding price. If you are looking for a specific item, you can find it using the search engine incorporated in the web by entering any text that refers to the product you are looking for.

Once you have selected the item you want, you only need to click on the "ADD TO CART" button. When a product is added to the shopping cart, you will automatically be able to view the status of your completed cart. At this point, you can choose to continue shopping or finish your order. If you continue shopping, the shopping cart will be visible at the top right of the screen at all times. By clicking there, you will be able to view the entire contents of the cart and even modify it.

Once you have selected the items you wish to purchase, and provided the necessary data for shipment, you will access a form with all the information about shipping and payment options. Once a Purchase Order has been received, TQEL will immediately send a confirmation of the purchase to the indicated e-mail address.

Please check the order confirmation email and verify that all the information is correct. In case you notice that there is any erroneous data you can contact customer service via telephone +34 644 43 33 10 (Whatsapp), +34 919 48 79 02 or by email to hello@tqel.es

 

Conclusion of the order

By clicking on the button "FINISH PURCHASE" you issue a binding declaration of intent by which you accept the conclusion of the order and are obliged to pay for it. You will then receive an acknowledgement of receipt of your order confirming the conclusion of the contract.

 

Prices

The prices shown include the legally applicable Value Added Tax (VAT) and are indicated in Euros. Unless expressly stated otherwise, the prices shown do not include shipping costs.

The applicable VAT rate will be the one legally in force at any given time depending on the specific item in question. In orders destined for the Canary Islands, Ceuta and Melilla or non EU countries, deliveries will be exempt from VAT by application of the provisions of Article 21 of Law 37/1992, without prejudice to the application of taxes and duties under the regulations in force in each of these territories.

The client can download in his private area the order note, with all the data of the same one, and likewise he can request at any time that a copy of the corresponding invoice is sent to him requesting it across the e-mail hello@tqel.es

 

Payment

The form of payment of the purchases will be selected during the purchase process and the payment, according to the chosen form, will be made at the end of the purchase process and will be an indispensable condition for the formalization of the purchase.

The payment will be made through any of the following means:

-Bank transfer; If you choose payment by bank transfer at the end of the purchase process will specify the account number to which the transfer must be made, as well as a reference number that will have to be specified at the time of making the transfer, this being the order number. Once your payment is confirmed we will proceed to ship your order.

-Purchases with credit or debit card; the user must provide the name of the card holder, the number, the expiration date and the CVV. All information will be processed through the BBVA bank POS operated through the REDSYS payment gateway.

-Payment with Bizum; Just choose the option "Pay with Bizum", indicate your phone number, enter your Bizum key and validate the transaction. All information will be processed through BBVA bank.

-Apple Pay and Google Pay: Through the secure payment gateway STRIPE.

For purchases in Spain, the card with which the payment is made must necessarily be issued by a Spanish bank or savings bank. If this is not the case, the REDSYS platform may deny the transaction due to anti-fraud security filters.

TQEL has the highest security measures commercially available in the sector. In addition, the payment process works on a secure server using the SSL (Secure Socket Layer) protocol.

TQEL also declares that it does not have access to confidential data relating to the means of payment used. Only the Redsys "BBVA" payment gateway and Stripe have access to this data for the management of payments and collections, which are inaccessible to other third parties.

 

Passing of risk

The risk of loss or deterioration of the goods shall pass to the consumer when he or a third party indicated by him, other than the carrier, has acquired its material possession. However, if you are the one who ordered the transport of the goods or the carrier chosen was not among those proposed by the entrepreneur, the risk shall pass to the consumer and user with the delivery of the goods to the carrier, without prejudice to your rights against the latter.

It is important that you inspect the package at the time of delivery. If you detect that the package is in poor condition, claim the problem with the transport agency and contact us at hello@tqel.es

 

Right of withdrawal

You have the right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period shall expire after 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired the material possession of the goods. In the event that you have purchased several products and the shipment has been split the right of withdrawal will expire 14 calendar days from the day you or a third party indicated by you, other than the carrier, acquired the material possession of the last of those goods.

To exercise the right of withdrawal, you must notify us through an unequivocal statement of your decision to withdraw from the contract to Avda. de Ramón y Cajal, 111, 3ºC, 28043, Madrid, (for example, by sending a letter by post), or by email to hello@tqel.es with the subject <>. To do so, you may use the following model withdrawal form, although its use is not mandatory.

In order to comply with the withdrawal period, it is sufficient that the communication concerning your exercise of this right is sent before the expiry of the withdrawal period.

 

Consequences of withdrawal

In the event of withdrawal by you, we will refund to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a mode of delivery other than the least expensive mode of standard delivery offered by us) without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to carry out such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise in the request; in any case, you will not incur any costs as a result of the reimbursement. The reimbursement of the amount will in no case be made before receipt of the goods by us and verification of the integrity of the goods.

You must return the goods to us in our showroom in Madrid or send them to Avda. de Ramón y Cajal, 111, 3ºC, 28043, Madrid, without undue delay and, in any case, no later than 14 calendar days from the date on which you communicate your decision to withdraw from the contract. The deadline shall be deemed to have been met if you return the goods before the end of this period. You must bear the direct cost of returning the goods.

It is essential that the products to be returned are in perfect condition, with all its accessories and original packaging. If there is any Gift for purchase in the order, it must be returned in order to accept the withdrawal.

 

Exceptions to the right of withdrawal

The right of withdrawal shall not apply to contracts relating to:

-The supply of goods made to the specifications of the consumer and user or customized.

-The supply of goods that may deteriorate or expire rapidly.

-The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and have been unsealed after delivery.

Nor will the right of withdrawal be admitted when the item being returned is not exactly the one purchased (unless you have been sent by mistake a different product than the one purchased), has been unsealed after delivery, is not in perfect condition or has been opened or used, except when the purchased product has some kind of defect or defect.

 

Broken, defective or erroneous

If in the delivery of an order you detect that the packaging has been tampered with or damaged, you must note on the delivery note of the carrier the reason and the signature of the customer.

In case of receiving a product with a manufacturing defect, tare or that is incorrect, you have 7 days from the reception of the order to return it, as long as you inform us within 72 hours from the reception of the order through our email hello@tqel.es.

It is essential that you send us to hello@tqel.es a high resolution photo of the broken, defective or wrong item and keep the item in order to manage the return, as well as a photo of the original packaging, which you should also keep. We will indicate you the procedure to follow.

If there is a gift for purchase in the order, it must be returned in order to accept the return.

Upon receipt of the goods and after checking the condition of the same, we will proceed to the payment of the corresponding amount by the means of payment used in the order, or the replacement of the same.

 

Warranties

All products offered on the website have the legal guarantee of conformity of 3 years in accordance with the conditions established in the Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.

 

After-sales service

Our customer service department is at your disposal to attend any possible claim. You can contact us via Whatsapp +34 644 43 33 10, by phone +34 919 48 79 02, by email to hello@tqel.es, or at the postal address Avda. de Ramón y Cajal, 111, 3ºC, 28043, Madrid.

 

Retention of title

Ownership of the product will be transferred upon full payment of the price.

 

Events beyond our control

We shall not be liable for any failure or delay in the performance of any of the obligations assumed, when the same is due to events caused by force majeure.

Force majeure shall include any act, event, failure to perform, omission or accident beyond our reasonable control, including, but not limited to, the following:

-Strikes, lockouts or other industrial action.

-Civil commotion, riot, invasion, terrorist threat or attack, war (declared or not) or threat or preparation for war.

-Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.

-Inability to use trains, ships, airplanes, motor transport or other means of transportation, public or private.

-Impossibility of using public or private telecommunications systems.

-Acts, decrees, legislation, regulations or restrictions of any government or public authority.

Obligations shall be deemed to be suspended for the period during which the force majeure continues, and we shall have an extension of time to perform such obligations for a period of time equal to the duration of the force majeure.

We will use all reasonable efforts to bring the force majeure cause to an end or to find a solution that will enable us to perform our obligations despite the force majeure cause.

 

Industrial and intellectual property

You acknowledge and agree that all copyright, trademark and other industrial and intellectual property rights on the materials or contents provided as part of the website belong at all times to us or to those who granted us license for its use. You may use such material only as expressly authorized by us or by those who have licensed it to us. This does not prevent you from using this website to the extent necessary to copy your order information or Contact details.

 

Viruses, hacking and other computer attacks

You shall not misuse this website by knowingly introducing viruses, Trojan horses, worms, logic bombs or any other technologically harmful or damaging programs or material onto this website.

You will not attempt to gain unauthorized access to this website, the server on which this website is hosted or any server, computer or database related to our website.

You agree not to attack this website through a denial-of-service attack or a distributed denial-of-service attack.

Failure to comply with this clause could lead to the commission of offenses punishable by the applicable regulations. We will report any breach of such regulations to the competent authorities and will cooperate with them to discover the identity of the attacker.

Likewise, in the event of a breach of this clause, you will immediately cease to be authorized to use this website.

We will not be liable for any loss or damage resulting from a denial-of-service attack, viruses or any other technologically harmful or disruptive programs or materials that may affect your computer equipment, computer equipment, data or materials as a result of your use of this website or your downloading of any content from or redirected to this website.

 

Links from our website

Where our website contains links to other websites and materials from third parties, such links are provided for information purposes only and we have no control over the content of those websites or materials. We therefore accept no liability for any loss or damage arising from their use.

 

Written Communications

Applicable law requires that some of the information or communications we send you be in writing, however, by using this website you agree that most of such communications with us will be electronic.

We will contact you by e-mail or provide you with information by posting notices on this website.

For contractual purposes, you consent to use this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send to you electronically comply with legal requirements to be in writing. This condition shall not affect your statutory rights.

 

Notifications

The notifications you send us should preferably be sent through our web contact form. Pursuant to the provisions of the preceding clause and unless otherwise stipulated, we may send communications to you either by e-mail or to the postal address provided by you when placing an order.

 

Waiver

Our failure to require strict performance by you of any of your obligations under a contract or these Terms or our failure to exercise any rights or remedies to which we may be entitled under such contract or these Terms shall not constitute a waiver or limitation of such rights or remedies or relieve you of any such obligations.

No waiver by us of any particular right or remedy shall constitute a waiver of any other right or remedy under any agreement or the Terms. No waiver by us of any of these Terms or of any rights or remedies arising under any contract shall be effective unless it is expressly stated to be a waiver and is formalized and communicated to you through the various means of contact you have provided to us.

 

Partial nullity

If any of these Conditions or any provision of a contract is declared null and void by a final decision issued by a competent authority, the remaining terms and conditions shall remain in force, without being affected by such declaration of nullity.

 

Our right to modify these terms and conditions

We reserve the right to modify these Terms and Conditions. We will keep you informed of material changes to these Terms and Conditions. These changes will not be retroactive and, subject to possible exceptions on a case-by-case basis, will apply 10 days after the date of their publication in the relevant notice. If you do not agree with the changes, we recommend that you do not use our website.

 

Applicable law and jurisdiction

The use of our website and contracts for the purchase of products through this website shall be governed by Spanish law.

These General Conditions are subject to and shall be governed in accordance with the provisions of the laws of Spain, in particular:

-Law 7/1998, of April 13, 1998, on General Contracting Conditions

-Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws,

-Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC

-Law 34/2002 of July 11, 2002 on Information Society Services and Electronic Commerce

The parties submit, for the resolution of conflicts and waiving any other jurisdiction, to the Courts and Tribunals of the domicile of the consumer.

 

Comments, suggestions, complaints and claims

We welcome your comments and suggestions. Please send us such comments and suggestions, as well as any queries, complaints or claims via our contact form, telephone, postal or e-mail address indicated in Clause 2 of these General Terms and Conditions.

In addition, we have official complaint forms available to consumers and users. You can request them by calling +34 644 43 33 10 (WhatsApp) or +34 919 48 79 02 or through our contact form.

Your complaints and claims to our customer service will be dealt with as soon as possible and, in any case, within a maximum period of one month. If you as a consumer consider that your rights have been violated, you can send us your complaints through the email address hello@tqel.es in order to request an out-of-court settlement of disputes.